Shipping policy

Delivery

Where do you deliver?

We offer worldwide delivery.

Available delivery options and charges will be displayed at checkout based on your destination.

For orders delivered outside the United Kingdom, customs duties, import taxes and handling fees may apply. These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated at checkout.

How long does delivery take?

In-stock dresses

In-stock dresses are normally dispatched promptly and delivered within approximately 3–7 working days.

Pre-order dresses

Pre-order dresses have an estimated production and delivery timeframe of 4–12 weeks. The estimated delivery window for each dress will be displayed on the product page and confirmed before you complete your order.

Please note that delivery timeframes are estimates and may occasionally be affected by customs processing, courier delays, public holidays or circumstances beyond our control.

How much does delivery cost?

Delivery charges are calculated according to your destination and selected delivery service. The full delivery cost will be displayed at checkout before your purchase is completed.

Will I receive tracking information?

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where tracking is available.

Please allow a short period for the courier’s tracking system to update after receiving your dispatch confirmation.

Customs duties and import taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or local handling charges.

Unless these charges are expressly included at checkout, they must be paid by the customer directly to the relevant customs authority or delivery provider. Kate Anna Kelly is not responsible for delays caused by customs processing or unpaid import charges.

How will my dress be packaged?

Each dress is beautifully presented in our signature Kate Anna Kelly packaging. Our packaging is thoughtfully designed to protect your piece during delivery while providing a refined and memorable unboxing experience.

Delivery information

Customers are responsible for providing a complete and accurate delivery address when placing an order. Kate Anna Kelly cannot accept responsibility for delays or failed delivery caused by incorrect or incomplete address details.

Please contact us as soon as possible if you notice an error in your delivery information. We cannot guarantee that changes can be made after an order has been dispatched.